Welcome to Vicky First 💋
Because all of our t-shirts are custom-printed on demand specifically for you when you place an order, we operate under a made-to-order production model. We encourage intentional purchasing and invite you to read our full policy below.
1. Sizing, Mind-Change & Exchanges
No Standard Returns or Exchanges: Because each garment is individually crafted upon order placement, we do not accept returns, refunds, or exchanges for change of mind, incorrect size, or color selection.
Sizing Guidance: To ensure the perfect fit, please review the detailed sizing chart provided on each product page before placing your order.
2. Damaged, Defective, or Incorrect Items
Your satisfaction is extremely important to us. If your item arrives damaged, with a printing/manufacturing flaw, or if you received an incorrect item, we’ve got you covered with a free replacement or full refund.
How to request a replacement or refund:
1. Contact our support team at hello@vickyfirst.com within 14 days of receiving your package.
2. Include your Order Number and attach clear photo(s) showing the defect or the incorrect item received (along with the packaging label if available).
3. Once reviewed, we will process a replacement at no additional cost to you.
For details regarding delivery times, incorrect addresses, or lost shipments, please review our [Shipping Policy]. If you have any questions or need help with an order, feel free to reach out to us at hello@vickyfirst.com.