1. Orders & Limited Editions
Are Vicky First designs permanently available?
No. Every Vicky First garment is produced strictly in limited-edition runs of 100 pieces per size. Once a size or design sells out, it will never be reproduced.
How do I know if a design will be restocked?
We maintain a strict zero-overproduction commitment, so sold-out limited-edition items will not be restocked. We recommend signing up for our updates so you never miss a new drop.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly for on-demand printing and local fulfillment, modifications or cancellations are only possible within 1 hour of order placement. Please reach out to customer support as soon as possible if you need to adjust your order details.
2. Shipping & Delivery
Do you offer free shipping worldwide?
Yes! We proudly offer Free Worldwide Shipping on all orders, no matter where you are located.
Where are your products produced and shipped from?
To reduce carbon emissions and minimize delivery distances, we use a decentralized, eco-conscious fulfillment network. Your order is printed and dispatched from the partner facility closest to your delivery address, using sustainable on-demand production.
How long will it take for my order to arrive?
Production takes approximately 2–4 business days, followed by transit times of 3–7 business days depending on your region. Once your order ships, you will receive a tracking link via email.
3. Sustainability & Ethics
What makes Vicky First a slow-fashion brand?
We actively fight mass production waste by making items on demand in capped quantities. By producing only what is ordered and keeping print runs strictly to 100 pieces per size, we eliminate surplus stock while prioritizing sustainable, vegan materials and fair labor conditions across our supply chain.
What printing methods and inks are used?
We utilize energy-efficient Direct-to-Garment (DTG) printing technologies with non-toxic, water-based inks to ensure minimal water usage and zero chemical run-off during production.
4. Returns, Damage & Exchanges
What happens if my order arrives damaged or defective?
If your item arrives damaged, misprinted, or with any quality defect, please contact us within 14 days of delivery with clear photos of the issue. We will work directly with our fulfillment network to issue a free replacement or a full refund immediately, with no physical return required.
Can I return or exchange an item for a different size or change of mind?
Because every piece is made to order in limited-edition runs of 100 per size to eliminate environmental waste, we cannot accept physical returns or size exchanges for wrong size choices or buyer's remorse. We strongly encourage checking our detailed Size Guide on each product page before placing your order.
5. Sizing & Garment Care
How do I find my best fit?
Every product page features a detailed garment measurements table in centimeters and inches. We recommend measuring a comfortable item you already own and comparing it against our size guide.
How should I wash and care for my garments to ensure longevity?
To preserve the print quality and fabric structure, machine wash cold (30°C) inside-out with gentle detergent. Avoid bleach and tumble drying; line drying is recommended. Iron inside-out on low heat, taking care not to place direct heat on printed artwork.